Arvenoir is committed to protecting your privacy and ensuring a safe and secure online experience.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

 If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by contacting us at hello@arvenoir.com

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall

 If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your transaction. After that is complete, your purchase information is deleted.

For more insight, you may also want to read:

• Shopify’s Terms of Service
• Shopify’s Privacy Statement

In general, third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide.

However, certain third-party service providers, such as payment gateways, have their own privacy policies regarding the information we must provide to them.

For these providers, we recommend that you read their privacy policies so you understand how your information will be handled.

Certain providers may be located in—or have facilities in—a different jurisdiction. So, if you proceed with a transaction that involves a third-party service provider, your information may become subject to the laws of the jurisdiction(s) where that provider is located.

For example, if you're in Canada and your transaction is processed in the U.S., your personal information may be subject to U.S. laws, including the Patriot Act.

Once you leave our website or are redirected to a third-party site or app, you are no longer governed by this Privacy Policy or our Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it is encrypted using SSL (Secure Socket Layer) and stored with AES-256 encryption.

While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry standards.

We use cookies for a better user experience. Here are the cookies we may use:

• _session_id: Allows Shopify to store session info (referrer, landing page, etc.)
• _shopify_visit: Stores visit timestamps for analytics (30 min duration)
• _shopify_uniq: Counts visits by a single customer (expires midnight next day)
• cart: Stores cart contents (persistent for 2 weeks)
• _secure_session_id: Unique token, session-based
• storefront_digest: Used to verify access if store is password protected

You can choose to opt-out of cookies via your browser settings.

We use Hotjar Ltd. to analyze website traffic and user behavior. This includes services like heatmaps, session recordings, feedback polls, and form analysis. No personally identifiable information is collected or shared.

Collected info includes:

• Device data: IP (anonymized), screen size, type, browser, OS, country, language
• User interactions: mouse movements, clicks, scrolls, and keystrokes
• Log data: Referrer URL, pages visited, language, and access times
• Cookies: Used for behavioral tracking and improving UX

Hotjar may use third-party services like Google Analytics and Optimizely.

To opt out, visit: https://www.hotjar.com/opt-out

By using this site, you confirm that you are at least the age of majority in your state or province, or that you are the age of majority and have given consent for any minor dependents to use this site.

We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting.
If we make significant changes, we will update you here.

If Arvenoir is acquired or merged with another company, your information may be transferred to the new owners so we can continue to serve you.

If you would like to:

• Access, correct, amend, or delete your personal information
• Register a complaint
• Or require more information
  

Please contact our Privacy Compliance Officer at:hello@arvenoir.com